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Product Differentiation

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Product Differentiation

Have you ever gone shopping and lost yourself in tons of options? The available options for one type of product are increasing every single day. Let's say you want to buy some shampoo. What makes one shampoo different from another one from a different brand and how would you decide? The smell, the ingredients, the cost? What if they both have the same smell, how do you decide which one to choose? The cheap one or the one that you saw on the TV commercial the other day. One way or another, the firms differentiate the products in a way that the customers prefer one of them to another.

Product differentiation is a widely used marketing strategy that gives firms a competitive advantage in a competitive market. How exactly does the product differentiation work and what are the advantages? Let’s continue reading and find out together!

Product Differentiation Supermarket Wikipedia Commons

Supermarket, Wikipedia Commons

Product differentiation in monopolistic competition

Product differentiation plays an important role for firms that are in monopolistic competition. With the help of product differentiation, firms in monopolistic competition can have some market power over the price of their products.

Firms in monopolistic competition try to stand out to target customers and distinguish themselves from other competitive firms. The aim is to use the competitive advantage, build brand awareness and ultimately sell a higher number of products and increase growth.

Product differentiation definition

Firms in a competitive market struggle to have influence over demand and price and are most often considered price takers, meaning they take whatever price the market settles at. If firms accepted this they would not have an incentive to invest in their product because they will still be subject to the market price. So firms try to separate their product from the competition, through higher quality, additional features, or preference matching. When firms make consumers believe their product has additional benefits than others, they then gain market power to raise their price without losing buyers.

Product Differentiation is a widely used marketing strategy where firms distinguish their product from competitors through features, price, or other means. This gives firms a competitive advantage in a competitive market.

Product differentiation strategy

How do the firms differentiate the products in the same industry? The answer is actually not surprising: by producing different products. Product differentiation is a marketing strategy that aims to attract more customers and encourage them to choose a certain brand instead of other alternatives. To do so, a firm should identify the preferences of the customers, and the qualifications of the product, and emphasize how the product satisfies those preferences.

There are different types of differentiation such as differentiation by style or type, location, and quality. We will discuss each one in detail in the following.

Differentiation by type

The type of product can be analyzed in different categories. Similarly, firms from a certain industry can produce products in different categories, too. Let’s take the food industry as an example. We can differentiate the food industry into various categories such as Tv dinner food, Asian food, take-out food, and organic food are just a few examples.

Let’s assume that you are at the food court in a shopping mall and you want to eat something from one of the restaurants. There are a lot of different types of foods available, right? At the first look, you can have hamburgers, pizza, sushi, steak, or salads for instance. You can differentiate one of the categories even more. Let’s take hamburgers. There can be fast-food hamburgers, gourmet burgers, and vegan burgers. All of these categories are examples of differentiated products.

The consumed type of product depends on the preferences of the customers. These preferences can not only change from one customer to another but also from time to time. A young woman who has limited time to hang out with friends would go to a fast-food restaurant whereas she would prefer a more classy restaurant if she has a business lunch with one of her potential clients. It may also depend on further personal details and preferences such as what the person ate in the morning, and whether he or she has some health issues or allergies.

It would also be the case that the customers do not have any constraints or previous preferences and will eat from the most attractive restaurant. Alright, what does the attractive restaurant mean then? Maybe the one that is the most crowded, less crowded, the one that has the best smell, or the biggest brand signboard? These also depend on personal preferences and firms often try to differentiate their product types in order to target specific customer groups with certain preferences.

Product Differentiation Food Court Wikipedia CommonsFood Court, Wikipedia Commons

Location

Location is another type of product differentiation strategy. If there are two bakeries around your neighborhood and if you want to buy some coffee and bagels on your way to your job, it is more likely that you would prefer the shop from the bakery that is on your way, rather than the other one on the opposite direction.

Since the customers generally find the shops around them more convenient, firms use the location as an important element in the product differentiation strategy. Have you ever recognized that lots of restaurants locate around a work complex, stationery shops around a school, or pharmacies around a hospital? Even though the prices at the nearest shop are not cheap, some customers would still prefer to shop from the seller who is closest to them.

Quality

Quality is one of the main types of product differentiation strategy. The firms often position themself according to some niche groups or the quality/price level. Let’s think about cars? Considering a car’s goal is to make you move from one location to another one, all cars should be the same, right? As you know the reality is too far from that: sports cars, family, cars, sedans, autonomous cars, jeeps, and more. All these types of cars can be differentiated even more by added features: cars with folding tops, autonomous cars, cars with better sound systems, and many more.

Since the willingness to pay for a higher quality changes from customer to customer, producers often vary the quality of their products as well. Some firms may offer low-quality products with basic features at inexpensive prices and others may offer more luxurious and high quality at higher prices.

Types of product differentiation

There are a couple of product differentiation types that affect how customers make their buying decisions. Three of the types are vertical differentiation, horizontal differentiation, and mixed differentiation.

Vertical differentiation

Vertical differentiation is when customers make a buying decision based on objective measurement, for instance, price or quality.

Although the decision is based on objective measurement, the way the customers choose to make a decision may change from customer to customer. For instance, a customer might prefer to buy high-quality products whereas another customer may prefer always the product with the cheapest price. For example, some consumers prefer to be the newest cell phone decked out with features for over a thousand dollars, whereas others prefer the cheapest flip phone that can make calls. As we see in these vertical differentiation examples, customers can make a buying decision based on objective measurement even though the preference might be person-specific.

Horizontal differentiation

Horizontal differentiation is when customers make a buying decision based on individual preferences subjectively. This is because sometimes it is not possible to rank different products quantitatively.

For instance, some customers prefer bitter chocolate and some prefer white chocolate. At a restaurant, a customer may prefer always the chef’s suggestion and another one would like to have the option with fewer calories. There is no qualitative measurement to rank these two different types of chocolates. In this case, the decision is made completely based on a personal taste.

Mixed differentiation

There are also some cases where we observe horizontal and vertical differentiation together. We see mixed differentiation when the purchased products are complex.

Let’s assume that you want to buy an apartment. Customers should consider the objective characteristics such as how large is the apartment, how many rooms are there, and the price. However, customers would like to take into account other personal aspects as well. For instance, some customers might like quiet places whereas others want to be in the city center. For some customers, it might be important to have a new apartment but for others, the price might come first. Therefore, each consumer would put a different weight of importance on all different objective and subjective aspects. Since the preferences vary a lot, the offered products need to be differentiated as well.

Advantages of product differentiation

What are the advantages of product differentiation for customers and firms? As we discussed above, having wider options due to the differentiated products should benefit the customers. After all, having multiple options and the opportunity to pick the best one according to you is always better than having limited options.

Why are firms producing differentiated products? Just to offer more options to their beloved customers? Not so likely, right? Product differentiation has lots of monetary benefits for the firms by increasing their chance to capture a larger share in the market as well as stand out from their competing firms.

Brand loyalty

By differentiating the products, a firm can create a brand perception where customers might connect the brand name with characteristics or even values. By doing so, firms can create and increase their brand loyalty. If customers perceive a product better in particular ways compared to alternatives, customers are usually more likely to have a higher willingness to pay.

Price points

It can be hard to differentiate certain products, like bottled water, firms can try to lower the costs and stand out as the firms that offer the same quality for a better price. By doing so, the firm could increase the number of sales and make a higher profit eventually.

Narrowing down the target audience

The price and quality are not the only way that makes firms stand out from the competition. Firms can focus on some values or concerns of the target groups to differentiate their brands.

Product Differentiation Examples

Businesses can focus on customers who have particular passions, whether it's building a happy community, environmental justice, or healthy lifestyles. Brands will try to provide specific to these interests in an attempt to bring people's passions to include consuming products that agree with them.

Working with local businesses and supporting them during the pandemic could be a good differentiation strategy to target customers who are concerned about local businesses. Uber eats advertised this frequently, offering delivery services from those local businesses consumers care about.

By producing more environment-friendly products, a firm can target customers that are concerned about environmental issues and would like to pay more if the products are environment-friendly products. For instance, some coffee chains take advantage of the product differentiation concept to increase their sales by promoting their environmentally friendly coffee cups. With their environmentally friendly packaging, they not only target their customers who are concerned about the environmental issues, but they also attract the customers of their competitor's brands. This environmental marketing is used by many firms tied to pollution problems, these firms will partner with pollution clean-up charities like Coca-Cola partnering with Clean Seas.

Another successful product differentiation strategy can be offering options that target some specific user groups, such as vegan foods, which is another great way for firms to differentiate themself from the competitive market. Siggi's Yogurt commercials have emerged touting their plant-based healthy yogurt.

If the product differentiation strategy works successfully for the firm, the consumer interest in the brand will increase and prefer this brand rather than another despite costs of quality differences. The increased brand loyalty should help the firm to have a larger market share and grow more. Therefore, product differentiation strategies play an important role for firms in competitive markets such as monopolistic competition.

Product Differentiation - Key takeaways

  • Product differentiation is a widely used marketing strategy that gives firms a competitive advantage in a competitive market, in particular, monopolistic competition.
  • Firms in monopolistic competition try to stand out to target customers and distinguish themselves from other competitive firms.
  • With product differentiation, firms use the competitive advantage, build brand awareness and ultimately sell a higher number of products and increase growth.
  • There are different types of differentiation such as differentiation by style or type, location, and quality.
  • Vertical differentiation is when customers make a buying decision based on objective measurement, for instance, price or quality.
  • Horizontal differentiation is when customers make a buying decision based on individual preferences subjectively. This is because sometimes it is not possible to rank different products quantitatively.
  • When the purchased products are complex, we observe horizontal and vertical differentiation together, in other words, mixed differentiation.
  • Differentiated products benefit the customers by providing wider options and firms by increasing their chance to capture a larger share in the market as well as stand out from their competing firms.

Frequently Asked Questions about Product Differentiation

Product differentiation is a widely used marketing strategy that gives firms a competitive advantage in a competitive market. This advantage is created by the consumer perceiving they receive more value from a specific firm's product.

With product differentiation, firms use the competitive advantage, build brand awareness and ultimately sell a higher number of products and increase growth. 


There are different types of differentiation such as differentiation by style or type, location, and quality. 


Differentiated products benefit the customers by providing wider options and firms by increasing their chance to capture a larger share in the market as well as stand out from their competing firms.


Differentiated products are goods that the consumer perceives as additionally valuable in some way over the competition. Homogenous goods are perceived as equally effective as the competition, so customers are indifferent between firms.

Final Product Differentiation Quiz

Question

How does product differentiation affect demand for the product?


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Answer

With product differentiation, firms use the competitive advantage, build brand awareness and ultimately sell a higher number of products and increase growth. 


Show question

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What are some methods of product differentiation?


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Answer

Differentiation by type

Show question

Question

With the help of product differentiation, firms in monopolistic competition can have some market power over the price of their products.

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Answer

true

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Why do firms use the product differentiation strategy?

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Answer

To stand out to target customers


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What is the role of preferences in product differentiation?

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Answer

The firms try to differentiate their product types in order to target specific customer groups with certain preferences.

Show question

Question

Why are there generally lots of restaurants around a work complex, stationery shops around a school, or pharmacies around a hospital?

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Answer

Because of the location factor, some customers would prefer to shop from the seller who is closest to them. Thus, firms use location as a type of product differentiation strategy.

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Which of the following is not a Vertical differentiation?

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Customer prefers to buy high-quality products

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What is mixed differentiation?


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When customers make a buying decision based on objective measurement, for instance, price or quality. 


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What is Vertical differentiation?


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When customers make a buying decision based on objective measurement, for instance, price or quality. 


Show question

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What is Horizontal differentiation?


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Answer

When customers make a buying decision based on objective measurement, for instance, price or quality. 






Show question

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Another successful product differentiation strategy can be offering options that target some specific user groups, such as vegan foods.

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true

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If the product differentiation strategy works for the firm, the consumer interest in the brand will decrease.


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false

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Which of the following is a form of product differentiation?

I. type

II. location

III. quality

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Answer

I, II, and III

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Which of the following is a type of product differentiation?

I. Vertical differentiation

II. Horizontal differentiation

III. Monopolistic differentiation

IV. Mixed differentiation


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I and II

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Question

Some customers prefer bitter chocolate and some prefer white chocolate. What type of product differentiation do we have here?



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Vertical differentiation


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A widely used marketing strategy where firms distinguish their product from competitors through features, price, or other means

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product differentiation

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Product differentiation plays an important role for firms that are in

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monopolistic competition

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Which of the following is NOT a goal of product differentiation?

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none of the above

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Firms in a competitive market struggle to have influence over demand and price and are most often considered

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Answer

price takers

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Which of the following is a way firms try to differentiate their product?

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Answer

making it higher quality

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When firms make consumers believe their product has additional benefits than others, they then gain ____ and can _____


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Answer

market power; raise prices

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Which of the following is NOT a product differentiation type?

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manipulation of prices

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Which of the following is NOT product differentiation types that affect how customers make their buying decisions

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none of the above

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By differentiating the products, a firm can create _____ where customers might connect the brand name with characteristics or even values


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Answer

brand loyalty

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____ and _____ are ways firms can stand out with their products.

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price

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True or False: location is not a big part of product differentiation.

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False

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True or False: higher prices can make a firm stand out IF the quality makes up for it.

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True

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When customers make a buying decision based on individual preferences subjectively


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horizontal differentiation

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When customers make a buying decision based on objective measurement, for instance, price or quality. 


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vertical differentiation

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True or False: Firms in monopolistic competition try to stand out to target customers and distinguish themselves from other competitive firms. 

Show answer

Answer

True

Show question

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True or False: Differentiated products benefit the customers by providing wider options and firms by increasing their chance to capture a larger share in the market

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True

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True or False: There are not many advantages to product differentiation.

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False

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True or False: The advantages of product differentiation only affect firms

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False


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True or False: effective product differentiation means prices should only go down.

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False

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True or False: narrowing down the target audience is an advantage of product differentiation.

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True

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