BSc (Hons) International Airline and Airport Management Bachelor's degree at the University of Surrey

Businesses do not exist in isolation. They operate within complex and sometimes turbulent environments. This module invites students to examine how a range of external factors, such as international, economic, political, ecological, technological, and socio-cultural environments, affect business organisations at local, national and international levels, and how businesses can in turn shape the environment through their decisions and actions.

All managers in service industries need to be able to understand, analyse and improve the processes for which they are responsible. In order to be able to do this effectively they need to understand the nature and purpose of the service concept and the fundamental ways processes and people deliver this. The module integrates contemporary digital and AI tools for process mapping, measurement, prediction and design, enabling students to apply data-informed improvements to real service operations.

Services industries are a driving force of value creation, and nowadays nearly every product incorporates a service component; as such, service businesses are increasingly dominant forces in the global economy. Services are intangible, produced and consumed simultaneously, cannot be stored, and are difficult to standardise, creating distinctive managerial and marketing challenges. This module focuses on services marketing and is designed to provide students with a comprehensive understanding of

This module offers a comprehensive exploration of airline and cargo operations. Starting with the fundamentals of flight theory, it covers fleet management, including aircraft types, propulsion units, payload/range characteristics, seating configurations, and cargo capacity for both narrowbody and widebody aircraft. Key aspects of propulsion units and their impact on operational efficiency are examined. In airline operations, the module focuses on flight scheduling, fleet planning, crew manageme

This module is intended to provide an introduction to financial accounting. It is aimed at students who are not majoring in accounting or finance but who are studying an introductory level of accounting and finance as part of their programme in management and is particularly focused on students specialising in the Hospitality, Tourism and Events sectors.

The module provides a comprehensive overview of different airport functionalities, covering airside, terminal, and landside operations. Students will engage with various areas of airport operations including winter and technical services, emergency response, security regulations, and aircraft allocation. The module also addresses safety management, emergency planning, cargo operations, customer service, and the complexities of airport management and baggage systems. Through theoretical knowledge

This module develops students' understanding of the roles tourism plays within and for societies, thereby widening students' global and cultural capabilities. The module gives students an introductory overview of the history and origins of tourism, its contemporary nature, the inequalities that characterise it and the possibilities for social justice and social sustainability through maximising tourism's positive societal outcomes. On the basis of theoretical concepts drawn from sociology, anthr

The growth of air travel tourism in the recent past has made global travel accessible to unprecedented numbers of people; however, this progress has come at a high cost to the societies and the environments of the places visited, as well as having direct contributions to the climate crisis. All stakeholders have a responsibility to contribute to sustainable forms of development, including aviation. This module will explore the relationship between the aviation sector and the three pillars of sus

The module introduces students to the fundamentals of human resources management and organisational behaviour. It encourages them to identify the relevance of these knowledge and theories and apply them to address real-world challenges and contemporary issues.

The prime motivator is to equip students with a good and meaningful understanding of hospitality/tourism/events finance and accounting. The objective is to develop accounting and finance skills needed by competent young professionals to achieve sustainable profits for various stakeholders. This module will covers management accounting that includes