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As consumers, we tend to prefer certain brands over others. Brand preferences may come from something simple like a chocolate tasting better or a service offering more benefits than its competitors. However, strong brands often stand out because of the emotional relationships they build with customers. For instance, we may be partial to Disney because it reminds us of our childhood. Thus, one of the most important business objectives is to build and maintain emotional connections with the target audience. But how can this be done? Through a solid, well-thought-out branding strategy.
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Jetzt kostenlos anmeldenAs consumers, we tend to prefer certain brands over others. Brand preferences may come from something simple like a chocolate tasting better or a service offering more benefits than its competitors. However, strong brands often stand out because of the emotional relationships they build with customers. For instance, we may be partial to Disney because it reminds us of our childhood. Thus, one of the most important business objectives is to build and maintain emotional connections with the target audience. But how can this be done? Through a solid, well-thought-out branding strategy.
To understand how to build strong brands, we must first look at the meaning of brand strategy.
A branding strategy is a plan that outlines how an organization will deliver value to consumers through its brand.
Branding strategy is concerned with building a strong brand. There are a variety of decisions marketers have to make when developing a brand strategy, including:
Brand name selection/protection,
Brand identity decisions,
Brand sponsorship,
Through its branding strategy, an origination differentiates its product from competitors and creates positive customer perceptions and associations regarding the brand. The objective of branding is to develop long-term emotional connections with customers.
Let's now shift our attention to the importance of brand strategy. What role do brands play for customers and organizations? Here are three critical roles that brands play:
Intellectual property protection - the legal recognition of a trademark is important as it allows companies to differentiate their brands without the risk of competitors copying their logos, designs, etc.
Quality guarantee - brands take responsibility for guaranteeing the product quality and features marketed to customers.
Personal benefits - branding is essential as it helps create an emotional attachment to the product/brand in customers' eyes.
Brands can bring a variety of benefits to customers, including tangible, intangible, functional, and psychological benefits. Ultimately, a brand's objective is to foster an emotional attachment with customers - creating positive and high-value brand associations - as competitors can easily copy the other benefits they might offer.
Many gym companies can manufacture high-quality stationary exercise bikes but the Peloton brand retains a special place in consumers' hearts as the brand successfully creates a community of like-minded users and instructors trying to stay healthy and fit.5
A branding strategy in marketing goes beyond having a recognizable logo and a positive brand image. It aims to create a relationship with customers and improve their perceptions and attitudes towards a product or service. To do so, companies have to follow three key principles:
Brand vision - to develop a strong brand, the brand must establish and communicate its vision to its target audience. To this, the brand first has to establish:
Purpose: What does the brand bring to its target audience/society?
Future: Where do we see the brand going in the future?
Values: How does the brand behave? How should the brand behave?
Brand authenticity - a brand must stay true to its vision and purpose to build authenticity in the eyes of consumers. Brands need to align external messages with their brand promise and internal capabilities. If a brand fails to deliver on its promise, it risks losing its authenticity.
Chipotle claims to make all of its dishes with freshly sourced, real ingredients. In 2015-16, dozens of people in the US were infected with E. coli after eating Chipotle. A UBS Evidence Lab survey conducted in 2018 found that 26% of respondents claimed they were avoiding Chipotle due to food safety concerns, with 32% claiming that nothing would convince them to visit the restaurant chain more often.1 The Chipotle incident shows how easily brands can lose their authenticity for an extended period when they fail to deliver on a brand promise.
Brand connection - another vital aspect of brand success is portraying the emotional benefits the brand can provide. Customers may choose certain brands to covey their self-identity and project this identity onto others through their material possessions.
By focusing on these elements, a brand creates brand equity.
Brand equity is the social value derived from customer perceptions of the brand.
Brand equity is concerned with customer preference and loyalty. A well-known brand can generate more profit simply because customers know it. When a brand has positive brand equity, customers react to its product more favorably than to similar undifferentiated products.
It is easy to mistake brand equity for brand value. Brand value is the total financial worth of a brand, whereas brand equity is concerned with customers' perception of a brand.
Let's now focus on the types of branding strategies. To form a brand strategy, marketers have to make various brand decisions.
Brand positioning is an essential element of the branding strategy.
Brand positioning includes deciding how to present the benefits offered by the brand relative to competitors' offerings.
Fig. 1 shows how organizations can position their brands based on three stages.
Fig. 1 - Brand Positioning, StudySmarter Originals
Positioning based on product attributes - product quality, features, design, etc.
Positioning based on benefits - the benefits it brings to customers/users.
Positioning based on beliefs and values - focusing on the emotional connection between the brand and consumer.
Check out our Brand Positioning explanation to learn more!
Building a solid brand name can be difficult, but it is crucial to business success. Robertson (1989) proposed that a brand name should be "simple, distinctive, meaningful, emotional, make use of morphemes, phonemes, alliteration, consonance, and should make a sound associate of product class, as well as being legally protectable".2 To put it simply, a brand name should be:
Easy to recognize and pronounce,
Extendable,
Translatable to different languages.
Specific brand names like Hoover, Chapstick, Bubble Wrap, or Jacuzzi have become synonymous with the product. We often use these brand names as generic, household terms.
Another vital part of branding strategy includes making sponsorship decisions. Manufacturers can typically choose from four sponsorship options:
When it comes to brand development strategy, a brand has four strategies to choose from (see Fig. 2 below):
Fig. 2 - Brand Development Strategies, StudySmarter Originals
Let's finally take a look at some branding strategy examples.
1. Brand Positioning
Ben & Jerry's positions its brand as one that is founded on a social and environmental mission. Ben & Jerry's brand values are centered on human rights and dignity; social and economic justice; and environmental protection, restoration, and regeneration.3 Thus, the brand positions itself using the third level of positioning - based on beliefs and values. This may evoke a positive emotion in customers as the brand is associated with something more significant than simply ice cream. The brand positioning strategy also helps build long-standing relationships with customers.
2. Brand Development/Sponsorship Strategy
Retailer John Lewis introduced its ANYDAY brand, which is positioned as a sustainable and affordable alternative to its premium products.
Our budget-conscious ANYDAY brand holds true to the John Lewis promise of quality and sustainability. 4
ANYDAY is a private brand owned by John Lewis, ranging from apparel to home goods and appliances. The company created a new brand name for the new product category (brand development). John Lewis implemented the brand development strategy to target new customer segments who look for stylish yet affordable clothing.
Before you head off, let's summarise this lesson with a few key takeaways:
A branding strategy is a plan that outlines how an organization will deliver value to consumers through its brand. Through its branding strategy, an origination differentiates its product from competitors and creates positive customer perceptions and associations regarding the brand.
Part of a branding strategy includes the brand name strategy. A brand name should be easy to recognize and pronounce, extendable, and translatable to different languages. For example, brand names like Hoover, Chapstick, Bubble Wrap, or Jacuzzi have become synonymous with the product. We often use these brand names as generic household terms.
Branding strategy is concerned with building a strong brand. There are a variety of decisions marketers have to make when developing a brand strategy, including:
Brand name selection/protection,
Brand identity decisions,
Brand positioning,
Brand sponsorship,
Brand development.
The benefits of a branding strategy include the fact that it is a method of intellectual property protection, it guarantees quality, and helps create an emotional attachment to the product/brand in customers' eyes.
For a successful branding strategy, marketers must establish the brand vision, convey brand authenticity, and emphasize brand connection. By focusing on these elements, a brand creates brand equity which helps shape customer preference and loyalty.
Flashcards in Branding strategy115
Start learningWhat is brand equity?
Brand equity refers to the value consumer derive from the brand's name. It is based on consumer perceptions and experiences with the brand.
What is customer loyalty?
Customer loyalty refers to the extent to which customers are content with the product, have a favourable opinion of the brand, and are willing to make repeat purchases.
What are some of the practices companies may use to increase their customer loyalty?
Offering high-quality products, loyalty programmes, discounts, etc.
Explain brand awareness.
The extent to which consumers are familiar with a brand and its products.
How can we measure brand equity?
Brand awareness is one of the key metrics that can be used to measure brand equity. Valuable brand equity would mean that the brand is recognized by most people.
Brands always have positive brand equity.
True
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