Oyo Franchise Model

OYO Business Model

Initially, Oyo Rooms implemented an aggregator model which included leasing some rooms from partner hotels and offering them under Oyo's own brand name. They used the model to implement similar standards and create a user-friendly atmosphere in the hotels, hence maintaining the quality standards, particularly for its customers. The partner hotels offered standardized services to guests in those rooms, as per their contract with Oyo Rooms. Also, the booking of these rooms was done with the Oyo Rooms website.

With this approach, Oyo would get a substantial discount from the hotels as they would book the rooms in advance for the entire year. Hotels took the advantage of mass booking in advance and, on the other hand, customers got huge discounts.

However, since 2018 the business model has changed from an aggregator to a franchise model. Now, Oyo does not lease hotel rooms any longer, but the partner hotels are operating as franchises instead. They have made contacts with the hotels to operate under their name. With this change in model, Oyo now generates nearly 90% of its revenue from the franchise model.

Oyo Revenue Model

When Oyo operated with an aggregator business model it satisfied not only the customers but the hotel management as well. It made payments to hotels well in advance and was eventually offered huge discounts from the hotel. Let's see this with an example:

Now with the franchise model, Oyo Rooms charge a commission of 22% from its partners. Nonetheless, this commission may differ depending on the services offered by the brand. A commission of 10-20% is usually paid as a reservation fee by the customer when booking the hotel room. Customers can also buy a membership from Oyo which ranges from 500-to 3000 RS.

Oyo Business Strategy

In comparison with Oyo, all other hotel chains in India collectively do not have even half the number of rooms as Oyo. In a span of a few years, Oyo has grown as a hotel chain in more than 330 cities globally. It did not achieve this success overnight but had to work hard for where it is now.

OYO business strategy

Here is a list of some of the strategies used by Oyo:

Standardised Hospitality

One of the key aspects that differentiate Oyo from its rivals is standardized hospitality. This assists the company in enhancing customer service. The experience of customers differs from that of Airbnb. Airbnb connects the visitor and the host in a particular location. But with Oyo Rooms, the provider is completely responsible for delivering all the services assured to the customers.

Price Strategy

Oyo Room attracts customers by offering low prices relative to the original price offered by the hotel. The key aim is to provide a price that matches the budget of the customers.

Promotional Strategy

Oyo recognizes the reach and impact of social media and hence prefers to promote through various platforms such as Facebook, Twitter, etc. Oyo heavily utilizes these platforms to attract new customers with its distinctive services and affordable prices. In order to retain its customers' loyalty, it comes up with new discount offerings with even lower prices. Oyo has also used different celebrities in different campaigns to attract more customers.

Customer Relationships

Oyo stays in contact with its customers in different ways. This can be either via the hotel's employees or via Oyo's app. Customers can reach out for assistance 24 hours a day and 7 days a week. In addition, Oyo is very active on different social media platforms and therefore employs several marketing techniques for communicating with the public.

Strategies to Overcome Corona Virus Impact

The pandemic severely affected the hospitality sector, Oyo attempted to make cancellations easier for its customers. They also gave travellers credits which the customers could use to rebook a stay later on. This helped maintain a positive relationship with customers even during difficult times.

Oyo Initial Public Offering

The Indian hotel chain Oyo Rooms plans to raise around Rs 84.3 billion (which is approximately $ 1.16 billion) in its initial public offering. Oyo plans on issuing new shares of up to Rs 70 billion while present shareholders can sell their shares worth Rs 14.3 billion.

The main investors of Oyo are SoftBank vision fund, Lightspeed venture partners, and Sequoia Capital India. The biggest shareholder of Oyo is SVF India Holdings Ltd, which is a subsidiary of SoftBank and owns a 46.62% share in the company. It will be selling shares worth around $ 175 million in the initial public offering. Oyo plans to use these proceeds for paying off prevailing obligations and for the growth of the company which may comprise mergers and acquisitions.

Criticism

On one hand, Oyo Rooms has become the biggest hotel chain in India in a short period of time. On the other hand, it has also been criticized for a number of reasons. Firstly, Oyo's move for creating and maintain a digital registry that will record the check-in and check-out details of its guests is controversial. Whilst Oyo is defending itself and declares that the data will be safe and secure and will only be given to any investigative agency if they provide a relevant order according to the law. However, those conflicting with this move state that due to the absence of clear privacy regulations in the country, such data sharing can not be regarded as safe.

Secondly, there is also an uproar from the hotels about additional fees and non-payment of bills. Oyo disagrees and says these are penalties charged if there is a failure to provide customer service. In addition, there were cases of fraud from employees who kept the guests checked in even after they left, cleaned the rooms and resold them for cash to other people, and kept the money for themselves.

Nonetheless, Oyo Rooms, despite a lot of criticism, is trying to overcome the challenges it faces. In a short span of time, it has increasingly grown not just in India but expanded in other parts of the world as well. Also, with its initial public offering, it will be able to sell its share to the public and use those proceeds to further the growth of the company.

Sources:

Explified, https://explified.com/case-study-of-oyo-business-model/

LAPAAS, https://lapaas.com/oyo-business-model/

Fistpost, https://www.firstpost.com/tech/news-analysis/oyo-rooms-accused-of-questionable-practices-toxic-culture-and-fraud-by-former-employees-hotel-partners-7854821 .html

CNBC, https://www.cnbc.com/2021/10/01/softbank-backed-indian-start-up-oyo-files-for-1point2-billion-ipo.html#:~:text=Indian% 20hotel% 20chain% 20Oyo% 20is, sell% 20shares% 20worth% 20up% 20to14

Promote Digitally, https://promotedigitally.com/revenue-model-of-oyo/#Revenue_Model_of_Oyo

BusinessToday, https://www.businesstoday.in/latest/corporate/story/oyos-ipo-prospectus-all-you-must-know-about-company-financials-future-plans-308446-2021-10-04

The News Minute, https://www.thenewsminute.com/article/oyo-faces-criticism-over-plan-share-real-time-guest-data-government-95182

Business Model Analyst, https://businessmodelanalyst.com/aggregator-business-model/

Feedough, https://www.feedough.com/business-model-oyo-rooms/

Fortune India, https://www.fortuneindia.com/enterprise/a-host-of-troubles-for-oyo/104512